CallProof Privacy Policy

Effective Date: March 7, 2025

Last Updated: March 1, 2025

CallProof LLC ("CallProof," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.callproof.com), our application (app.callproof.com), and related services (collectively, the "Service"). By accessing or using our Service, you consent to the practices described in this Privacy Policy. If you do not agree, please do not use our Service.

1. Information We Collect

We collect several types of information to improve our Service and provide a seamless user experience:

a. Information You Provide

• Account Information: When you sign up for CallProof, we collect personal details such as your name, email address, phone number, company name, and payment details.
• Communication Data: If you contact us via email, chat, or support requests, we collect information related to those communications.
• Profile Information: You may provide additional details such as profile images, preferences, and settings.

b. Information We Collect Automatically

• Usage Data: We track interactions with the Service, including page visits, features used, and interactions with support content.
• Device and Log Data: We collect information such as IP address, browser type, operating system, device identifiers, and timestamps when accessing our Service.
• Location Data: If you enable location tracking, we collect geolocation data to support sales route optimization and reporting features.

c. Information from Third-Party Integrations

• If you link third-party services (e.g., Google, CRM tools), we may receive relevant data from those platforms.

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and Improving the Service: To personalize your experience, optimize CRM functions, and enhance usability.
• Account Management: To facilitate sign-ups, authentication, and account settings.
• Billing and Payments: To process transactions and send invoices.
• Support and Communication: To respond to inquiries, provide technical support, and send service-related notifications.
• Analytics and Performance: To analyze user behavior, diagnose issues, and improve system performance.
• Security and Compliance: To detect fraud, enforce our Terms of Use, and comply with legal obligations.

3. How We Share Your Information

We do not sell your data. However, we may share your information under the following circumstances:

• With Service Providers: We may share data with third-party vendors who assist with hosting, analytics, customer support, and payment processing.
• With Authorized Third-Party Integrations: If you connect external apps (e.g., Google, CRM software), we may share necessary data to facilitate integration.
• For Legal Compliance: We may disclose information if required by law, legal processes, or regulatory authorities.
• In Business Transfers: If CallProof undergoes a merger, acquisition, or asset sale, user data may be transferred as part of the transaction.

4. Data Retention

We retain your personal data as long as necessary to fulfill our obligations, provide the Service, comply with legal requirements, and resolve disputes. You may request data deletion by contacting support@callproof.com, but some records may be retained for compliance or legitimate business purposes.

5. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access & Correction: Request access to or correction of your data.
• Data Deletion: Request that we delete your personal information, subject to legal and business constraints.
• Opt-Out of Marketing: Manage email preferences to stop receiving promotional communications.
• Restrict Processing: Request to limit how we process your data.
• Portability: Request a copy of your data in a structured format.

To exercise any rights, contact us at support@callproof.com. Verification of your identity may be required.

6. Security Measures

We implement industry-standard security measures to protect your data from unauthorized access, alteration, or loss. These include encryption, access controls, and secure data storage. However, no system is 100% secure, and users should take precautions to protect their accounts.

7. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance user experience, analyze trends, and improve our Service. Users can manage cookie preferences through browser settings, but disabling cookies may impact functionality.

8. Third-Party Links & Integrations

Our Service may contain links to third-party websites or integrate with third-party services. We are not responsible for their privacy practices, and we encourage you to review their policies before using their services.

9. Children's Privacy

CallProof is not intended for individuals under 16. We do not knowingly collect data from children. If we become aware of such collection, we will take appropriate action to delete the data.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. If changes are significant, we will notify users via email or in-app notifications. Continued use of our Service after updates constitutes acceptance of the revised policy.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, contact us at:

CallProof LLC:

4235 Hillsboro Pike, Suite 300 #608
Nashville, TN 37215
Email: support@callproof.com

By using CallProof, you acknowledge that you have read and agree to this Privacy Policy.